Privacy Policy

Last Updated: [2024-12-03]

AuriQ Systems (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Essentia AI, our cloud-based document storage and search application (the “Service”). By using the Service, you consent to the practices described in this Privacy Policy.

If you have questions or concerns about this policy, please contact us at [Contact Information].

1. Information We Collect

We collect the following types of information to provide and improve the Service:

Information You Provide

Account Information: Name, email address, phone number, billing details, and other account registration details.
Uploaded Content: Files, documents, and metadata you upload to the Service.
Support Requests: Information shared when contacting customer support.

Automatically Collected Information

Device and Usage Data: IP address, device type, operating system, browser type, and activity logs (e.g., login times, file upload/download details).
Search Query Data: Keywords, filters, and other search-related activity to enhance the accuracy and performance of our search engine.
Cookies and Tracking Technologies: Data collected through cookies to improve the user experience and enable personalized features.

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To enable document storage, sharing, and advanced search functionality, including indexing and metadata extraction.
Personalization: To tailor search results and suggest content based on your usage patterns.
Security: To detect, prevent, and mitigate fraudulent or unauthorized activities.
Customer Support: To respond to inquiries and resolve issues effectively.
Service Improvement: To analyze usage trends, optimize search algorithms, and enhance overall performance.
Compliance: To fulfill legal obligations and respond to lawful requests.

3. Metadata Extraction and Indexing

By uploading documents to the Service, you consent to the processing of your content for indexing and metadata extraction. This enables features such as:

Search Optimization: Improving the relevance and accuracy of search results.
Document Categorization: Automatically organizing and tagging documents for easier retrieval.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

With Service Providers: Trusted third parties that assist in delivering the Service (e.g., cloud hosting, payment processing, and analytics providers).
For Legal Compliance: When required to comply with legal obligations or respond to lawful requests.
With Your Consent: When you explicitly agree to share information with a third party.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Correction: Request access to or correction of your personal data.
Data Portability: Receive a copy of your data in a machine-readable format.
Deletion: Request that we delete your data, subject to legal or contractual obligations.
Search History Management: Clear or manage your search activity within the application.
Cookies Management: Adjust browser settings to manage or block cookies.

To exercise your rights, please contact us at [Contact Email Address].

6. Data Security

We employ industry-standard security measures to protect your data, including:

Encryption: Data is encrypted both in transit and at rest.
Access Controls: Role-based permissions to ensure only authorized personnel access your data.
Regular Audits: Routine security assessments to identify and address vulnerabilities.

Despite these measures, no system is completely secure. Use the Service at your own risk and maintain independent backups of critical data.

7. Data Retention

We retain your information as follows:

Account Data: Retained as long as your account is active.
Uploaded Content: Stored until you delete it or your account is terminated.
Search Activity: Retained for analytics and performance improvement, but anonymized when possible.

When data is no longer necessary, it is securely deleted or anonymized.

8. International Data Transfers

If you access the Service from outside [USA], your data may be transferred to and processed in countries with differing data protection laws. By using the Service, you consent to such transfers.

9. Third-Party Integrations

The Service may integrate with third-party applications or services. We are not responsible for their privacy practices. Please review the privacy policies of third-party services separately.

10. Children’s Privacy

The Service is not intended for individuals under [Minimum Age, e.g., 13 or 16]. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or through the Service. Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: [Support Email Address]

Phone: [Support Phone Number]

Mailing Address: [Company Address]